Safe Trip Our Commitment To Riders
Enhancing rider safety Consta is dedicated to keeping people safe on the road. Our technology enables us to focus on rider safety before, during, and after every trip.
Before the trip
Getting a safe ride
The Consta app automatically finds your location to provide door-to-door service. That means you stay safe and comfortable wherever you are until your driver arrives.
Open to everyone, everywhere
All ride requests are blindly matched with the closest available driver. So there is no discrimination based on race, gender, or destination.
When you’re matched with a driver, you’ll see their name, license plate number, photo, and rating—so you know who’s picking you up ahead of time. And even after the trip, you’re able to contact your driver if you left something behind.
Getting to your destination Always on the map Follow your trip in real time so that you always know where you are. And if you use ConstaPool, you’ll know exactly who's riding with you. Share your ETA Once your driver has picked you up, share your ETA with your friends and family so they can follow your route and know when to expect you.
After the trip
Always here for you
After every trip, you can rate the driver and provide anonymous feedback about your ride. We review all feedback because our goal is to make every ride a great experience.
Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.
Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.
Substitute phone numbers
Consta uses technology that anonymizes phone no. to keep contact details confidential. So when you contact your driver, your personal information stays private.
Always on the map
GPS data is logged for every trip so we know where and when you’re riding and who’s behind the wheel. It also helps us ensure that drivers are taking the best route every time.
Assisting law enforcement
In cases where local law enforcement provides us with valid legal process, we provide them with useful data to help in their investigations.
Reporting serious incidents to the police
Enhancing rider safety
Consta is dedicated to keeping people safe on the road, whether you’re a passenger, pedestrian or fellow road user.
- If you feel any immediate threat to your personal safety, your first call should always be to the authorities and our Law Enforcement Response Team will support them with any investigation.
- If you have a safety issue or concern about your trip, you can contact us directly through in-app support our 24/7 support team will work with you to resolve the issue as soon as possible.
Consta takes criminal activity extremely seriously.
- In Dubai – with plans to expand – we will report any serious incidents involving the use of the Consta app to the Metropolitan Police.
- Bear in mind that if we report anonymously for you, the Police can still legally require Consta to provide your contact details to them if they need to get in touch.